FREE Voice Mail FREE Voice Mail to Email FREE CLI Restrict FREE Call Waiting FREE Call Transfer FREE Call Forward FREE Last Call Redial FREE Music-On-Hold FREE 3 party Conference FREE Online account management FREE Check your bill FREE Pay your bills online		Monthly Fee: $29.90 No Registration Fee FREE 350 IDD to bundle countries*: Free Kidatalk – Softphone Buy Linksys ATA/IP150 IP Phone at 20% off list price FREE Unlimited calls anywhere in the world between 2 Kidatalk users Our price: FJ$29.90 (USD 26.53) Delivery & Installation Charges $30 Contract Period 12 months Early Termination Charge $300
Plans starts only at $29.90/month Inclusive of tax		BUY NOW

• Business plan are only applicable for business customer
  
• Applicable only for subscription to 2 or more plans per company
  

FREE BUNDLED Countries *

Australia fixed line New Zealand fixed line USA UK fixed line Canada France fixed line Germany fixed line Italy fixed line

Denmark fixed line Sweden fixed line Spain fixed line China Hong Kong Singapore Malaysia fixed line Thailand

FREE Voice Mail FREE Voice Mail to Email FREE CLI Restrict FREE Call Waiting FREE Call Transfer FREE Call Forward FREE Registration FREE Last Call Redial FREE Music-On-Hold FREE 3 party Conference FREE Online account management FREE Check your bill FREE Pay your bills online FREE Hosted PBX Features delivers high quality digital voice services coupled with powerful features for small businesses and call centers alike FREE PHONET: Extension Numbering FREE Group Ringing FREE Call Hunting/Follow Me FREE Auto Attendant		Monthly Fee: $44.90 No Registration Fee FREE 650 minutes IDD to bundle countries*: Free Kidatalk – Softphone Buy Linksys ATA/IP150 IP Phone at 20% off list price FREE Unlimited calls anywhere in the world between 2 Kidatalk users Our price: FJ$44.90 (USD 33.18) Delivery & Installation Charges $30 Contract Period 12 months Early Termination Charge $500
Plans starts only at $44.90/month Inclusive of tax		BUY NOW
* Business plan are only applicable for business customer * Applicable only for subscription to 2 or more plans per company FREE BUNDLED Countries * Australia fixed line New Zealand fixed line USA UK fixed line Canada France fixed line Germany fixed line Italy fixed line Denmark fixed line Sweden fixed line Spain fixed line China Hong Kong Singapore Malaysia fixed line Thailand

FREE Voice Mail FREE Voice Mail to Email FREE CLI Restrict FREE Call Waiting FREE Call Transfer FREE Call Forward FREE Last Call Redial FREE Music-On-Hold FREE 3 party Conference FREE Online account management FREE Check your bill FREE Pay your bills online		Monthly Fee: $14.90 No Registration Fee FREE 150 IDD to bundle countries*: Free Kidatalk – Softphone FREE Unlimited calls anywhere in the world between 2 Kidatalk users Our price: FJ$14.90 (USD 10.57) Contract Period 12 months Early termination penalty of 2 months rental
Plans starts only at $14.90/month Inclusive of tax		BUY NOW
* Business plan are only applicable for business customer * Applicable only for subscription to 2 or more plans per company FREE BUNDLED Countries * Australia fixed line New Zealand fixed line USA UK fixed line Canada France fixed line Germany fixed line Italy fixed line Denmark fixed line Sweden fixed line Spain fixed line China Hong Kong Singapore Malaysia fixed line Thailand

KIDAstick is a USB VoIP device which is also a 128MB memory storage device. Its hardware consists of flash memory, sound IC, melody IC and headset and KIDAtalk soft phone is embedded into the firmware memory. It is highly portable and you can use it in any public net cafes. Simply plug into the USB port of a PC, KIDAtalk soft phone Autorun, plug n play High quality voice communication Doubles as a 128MB USB memory stick External ring tone with melody IC chip Selective audio output (PC or sounds card embedded) External LED indicating H/W in operation Headset include Download documentation

Market price: FJ$80.00 Our price: FJ$59.00 (USD 39.23), save 26%

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SPA3102 supports one RJ-11 POTS FXS port to connect an existing analog phone and one PSTN FXO port to connect to a Telco or PBX circuit. It also includes 2 100BaseT RJ-45 Ethernet interfaces to connect to a home or office LAN and an Ethernet connection to a broadband modem or router. Compact in design, the SPA3102 is popular with consumer and enterprises. The SPA3102 delivers clear, high-quality voice communication through advanced implementation of voice coding algorithms. It can be remotely provisioned and supports dynamic, in-service software upgrades. Details Web Browser Administration & Configuration via Integrated Web Server Automated Provisioning & Upgrade via HTTP, TFTP Report Generation & Event Logging Per Line and Purpose Configurable Syslog and Debug Options 2 100baseT RJ-45 Ethernet Port (IEEE 802.3) -- 1 WAN, 1 LAN 1 RJ-11 FXS Phone Ports - For Analog Circuit Telephone Device (Tip/Ring) 1 RJ-11 FXO Phone Ports - For a Telco or PBX Connection Download documentation

Market price: FJ$250.00 Our price: FJ$209.00 (USD 138.99) save 16%

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Snom300/IP150 has many functions and is ideal both for small and medium-sized enterprises, home offices, and private users. Snom300/IP150 has a two-line LCD display and offer simple menu-driven user interface. It also provides choice of outgoing identity, “busy” indication, or picking up calls and 6 programmable function keys plus 4 SIP profiles. Details Two-line display (2x16 characters) 6 programmable function keys 2 Ethernet ports 4 SIP registrations ("lines") Headset connection STN, ENUM, NAT, ICE Download documentation

Market price: FJ$250.00 Our price: FJ$229.00 (USD 152.28) save 8%

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KIDAtalk is a VOIP soft phone that allows you to speak with any other softphone running on a PC/PDA, any stand-alone IP-phone, or using ITSP with any traditional wired or mobile phone. It supports both SIP and H.323 standards and is fully inter-operable with most major VOIP vendors and ITSPs. It is ideal for consumer or Small Office/Home Office (SOHO) user, traveller of businesses Details SIP and H.323 signaling support Interoperability with most IP-PBXs, and Gateways Multiple service profiles support ILS support Automatic NAT detection and traversal Codecs: G.711 A/u; GSM, Speex , G.729 Operating Systems: Windows 2K/XP, Pocket PC, MAC OS X, Linux Download documentation Download the KIDATALK Soft Phone software (zipped file)

Our price: FJ$0.01 (USD 0.01)

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Voicemails Call Transfer Speed Dial Voicemail to Email Caller ID Follow Me Call Waiting Caller ID with name 3-Way Conferenc

Call Forwarding Anonymous Call Reject In-Network Calling Call Hold Do Not Disturb Cell Phone/Soft Phone Call Block Simultaneous Ring World Numbers

       

Voicemail ------------------------------------------------------------------------------------------------------------------------------- Access voicemail by phone, web and email Now you can manage your voicemail messages easily without just relying on your phone. Take control and listen to voicemail via the online Account Management, your email inbox or any phone. KIDAtalk Voicemail lets you: play, save, delete messages online. At the click of a mouse you can manage your voicemail like never before. Listen to messages using your computer's speakers, save messages and delete all from the online Control Panel using any computer with Internet access. Save voicemails on your computer and forward to others for the most efficient handling possible. What's more voicemail is totally free with KIDAtalk Price Plan. Call Transfer ---------------------------------------------------------------------------------------------------------------------------- Transfer your call to someone else With Call Transfer, you can send the call you are currently on to another number. Transfer calls to your friends, or transfer mom's call to your brother. Save your family and friends' time and money by using Call Transfer - and help keep everyone connected. Speed Dial -------------------------------------------------------------------------------------------------------------------------- Cut your phone number down to single digit dialling ! Life is moving fast and you've got to dial fast. With Speed Dial, you can dial the people you want to call with just a push of a button instead of dialling the full phone number. What's even better is that you can customize and manage your speed dial phone numbers online or on your phone! You can also program a phone number using your phone. When you want to call the person just enter their one digit speed dial code and press #. Speed Dial is a FREE feature included with any KIDAtalk Price plan. Voice Mail to Email ------------------------------------------------------------------------------------------------------------------------------- Can't get to your phone? Have your Voice Mail sent to your Email. KIDAtalk Voice to Email allows you to have your Voice Mail sent as a .wav file directly to your email. You will be able to forward voicemails to others as an email attachment or even save them for future reference. Most of the popular media player formats are supported. Voice to Email is a FREE feature included with KIDAtalk Phone Service. Caller ID ---------------------------------------------------------------------------------------------------------------------------- Identify incoming calls - quickly, easily, and without interruption. Caller ID works just like Caller ID services offered by your local fixed line telephone company. Caller ID Display allows you to see who's calling or who called while you were out, particularly useful for avoiding nuisance callers. With this feature, you can now see the telephone number of the person calling, and screen for those calls you do not wish to take. Of course, your phone must be capable of call display. Caller ID is a FREE feature included with KIDAtalk Phone Service. Follow Me ------------------------------------------------------------------------------------------------------------------------- Rings up to 5 lines in sequence Anywhere you are - KIDAtalk Phone Service will find you! Follow Me is ideal for anyone who are always on the move and do not want to miss a call. It is also very useful for businesses. Let's say one of your customers is in a hurry and wants to place an order immediately, but your main line is busy. With Follow Me By KIDAtalk, your customer's call will continue to ring your other lines that you are selected for sequential contact until the call is answered. How's that for customer service! Instead of sending that call to voicemail, you can provide the personal service that your customers wanted you to provide. Follow Me lets you control, when, where and how your calls are answered. Call Waiting ------------------------------------------------------------------------------------------------------------------------------- You NEVER miss an incoming call - even if you're already on the phone ! KIDAtalk's Call Waiting allows you to take an incoming phone call while you're already on the phone. This feature places your first call on hold while you answer the second incoming phone call. How? When you are on the phone and a second call comes in for example, you will hear a beep tone, indicating that another call is coming in. To accept the call, press the FLASH button on your phone once. Press Flash again to return to your previous call. If your phone does not have a flash button, tap on the hang up button once to accept incoming call. Calls that you do not answer go to KIDAtalk 's voicemail. Call waiting works instantly once it is activated by us. KIDAtalk phone service even provides Caller ID for Call Waiting so you'll know who is calling before you decide to answer. You can also use this feature to put a call on hold. Just press the flash button once to put the call on hold and press the flash button again to return to the call. Call Waiting is a FREE feature included with KIDAtalk's Phone Service. You will never miss another call again. Caller ID with Name ------------------------------------------------------------------------------------------------------------------ It's good to know who's calling, before you pick up the phone! Caller ID with Name shows you the phone number and the Name of the caller on your Caller ID's digital display - so you choose if you want to take the call or not. You choose to pass on the call if it is from an unwanted caller or pick it up immediately if it is from a friend or a loved one. Calling ID with Name is a FREE feature included with KIDAtalk's Phone Service and can be activated on the Soft Phone as well. 3 Way Conference --------------------------------------------------------------------------------------------------------------- Conference calls are as easy as 1-2-3. You need not have to pay for expensive conference calls, additional equipment or access fees. With 3 Way Calling, you can bring in a third person into your conversation for an-hoc discussion - at the touch of a button. 3-Way Calling is ideal for people who need to talk with more than one friend, family member or business associate at the same time. It's the perfect tool for conducting a meeting, consulting a third party, or just catching up with gossips! How it Works Dial the first party. Ask them to hold. Press the flash button or the switch hook on your phone. The first call will be put on hold and you will hear a dial tone. Dial the second number and wait for an answer. Press the flash button or switch hook on your phone. All three callers are now connected and you can talk together. 3-Way Calling is a FREE feature included with KIDAtalk Phone Service Call Forwarding ------------------------------------------------------------------------------------------------------------------------------- Have your calls forwarded to wherever you like. With Call Forwarding, you can redirect your calls to pointed wherever you want - your office phone, cell phone, home phone, or any phone globally. You're one step ahead of your calls with Call Forwarding. Call Forwarding is a FREE feature included with KIDAtalk Phone Service. Per minute charges apply only if calls to the number you forward to are outside of what your price plan offers. There are 3 scenarios where you can activate your Call Forward and they are CALL FORWARD ALWAYS With Call Forwarding Always, you can forward ALL calls to cellular phone, fixed phone or any phone globally so that you can always be reached. CALL FORWARD ON-BUSY With Call Forwarding On-Busy, you can direct incoming calls to another number if your line is busy. CALL FORWARD NO-ANSWER With Call Forwarding No-Answer, you can direct incoming calls to another number if your line is not answered. Anonymous Call Rejection (ACR) --------------------------------------------------------------------------------------------------- Say goodbye to "Anonymous" calls! We all receive annoying "Name and Number Blocked" or "Anonymous" phone calls at some time in Telephony. KIDAtalk 's Anonymous Call Rejection allows you to reject calls from callers who blocked the display of their phone number. Only deliberate anonymous numbers are rejected, unknown numbers will still ring. Your phone does not ring and you do not receive any indication that they called. You may activate this feature in your online account management tool or on your Soft Phone. If a caller deliberately blocks their name and number, KIDAtalk 's phone service automatically rejects the call. Anonymous Call Rejection is a FREE feature included with KIDAtalk Phone Service. In-Network Calling ------------------------------------------------------------------------------------------------ Calls between two or more KIDAtalk customers Why need to the PSTN Telecom Operator pay for your local and national calls? KIDAtalk allows you to make free calls to other KIDAtalk users anywhere in the world with no long distance charges. It is absolutely FREE. By subscribing to KIDAtalk, your family and friends can talk to each other for as long as you like and what more, FREE. Your family and friends can be in FIJI or can be anywhere outside Fiji as long as they are subscribed to KIDAtalk. Just dial the users 8 digit KIDAtalk Number, it's that easy. Call Hold ------------------------------------------------------------------------------------------------------------------------------- Place the caller temporarily on hold while you transfer the call or patch a third party to the conversation. The person on hold will be hear background music while he is on hold. Simply tap on the FLASH button on your phone once to hold or unhold. If your phone does not have a flash button, you need to tap on the hang up button once to hold and unhold Call Hold is a FREE feature included with KIDAtalk Phone Service. Do Not Disturb --------------------------------------------------------------------------------------------------------------------------------------- Forward your calls to voicemail, without the ring ! Need a break from the incessant phone ringing? Want some privacy or just don't want to be disturbed? KIDAtalk Phone Service has the perfect calling feature - KIDAtalk's Do Not Disturb. Do Not Disturb automatically forward your calls to your voicemail without ringing your phone. You can set up this feature with your online account management or using feature access codes on your Soft Phone. Do Not Disturb is a FREE feature included with KIDAtalk Phone Service. Works with your cell phone/soft phone ------------------------------------------------------------------------------------------------ Use your KIDAtalk with your cellular phone and turn your cellular phone into a wifi phone too ! Simply sign up with KIDAtalk and if you have a Nokia N95 or E65, you can make or receive KIDAtalk VOIP calls from your mobile phone. It's that easy! -> Soft Phone By downloading our Soft Phone, your computer becomes your telephone! Anywhere you take your computer that has high-speed access, you can make and receive calls using your KIDAtalk account! This is perfect for the business traveller who can make and receive calls using your laptop and have a virtual office anywhere in the world where he has Broadband Internet access! Call Block ------------------------------------------------------------------------------------------------------------------------------ Block calls from unwanted numbers. Control who contacts you with Call Block. Simply put the numbers you prefer not to receive calls from in our Call Block list, and you will no longer receive those calls. Simultaneous Ring --------------------------------------------------------------------------------------------------- Consolidate all your phone numbers into one ! Simultaneous Ring allows you to set up all your phones to ring when people dial just one phone number - your KIDAtalk phone number. How? Simply program Simultaneous Ring with all your phone numbers and then give out your KIDAtalk phone number. When an external party calls, all the phones that have been programmed will ring at the same time. Whichever phone you pick up first, gets the call. If the call is not picked up the call on any of the programmed phones, it will go to voicemail of the phone that picks up first. The programmed numbers don't even have to be KIDAtalk SIP numbers. They can be your cellular or even work phone number. Calls in such a case will be considered as outbound calls from your KIDAtalk phone. Here's how it works... say you program your KIDAtalk Service and your cellular number for Simultaneous Ring. When your friends call your KIDAtalk phone number, both your KIDAtalk phone and your cell phone will ring. If you are out in your car, you can pick up the call on your cellular phone. If you are at home, you simply pick up your KIDAtalk phone to save your cellular minutes. It's really simple and extremely useful. Simultaneous Ring is a FREE feature included with KIDAtalk Phone Service. World Numbers ----------------------------------------------------------------------------------------------------------------------- With Virtual Numbers, your family and friends in other countries can reach you easily and very affordably by calling your KIDAtalk World Number at their local call rates, while you receive their calls for free. World Numbers are local telephone numbers from other foreign countries, which are now made available to all KIDAtalk customers. KIDAtalk customers can subscribe to KIDAtalk World Numbers as a value-added-service to their KIDAtalk price plan. Upon subscription to KIDAtalk World Number, a KIDAtalk World Number will be tied on to your KIDAtalk price plan. By subscribing to this service, for example, to get an Australian local telephone number, your business contacts, family and friends in Australia will be able to contact you anytime on your Australia - World Number. And what do they pay? Australian local call rates and not IDD rates, because they are calling to an Australian telephone number. And what do you pay to receive their calls? Nothing! Because all incoming calls are free with KIDAtalk! With KIDAtalk World Numbers, you can maintain a business presence in the other countries by being easily and affordably reachable by your business partners and customers in those countries, without being physically present in those countries. So what are the destinations are covered by KIDAtalk World Numbers? KIDAtalk customers can get local telephone numbers from over 400 destinations worldwide. Please refer to the KIDAtalk World Number here for the countries covered.

What is KIDAtalk?
KIDAtalk is a new type of phone service based on VOIP which gives you a choice of a "Monthly Plan" or "Pay as you go" phone service. You can save money on all of your calls using KIDAtalk and your high speed Internet connection (DSL or wireless) instead of regular phone lines. You also get free features such as Caller ID, Call Waiting, Voicemail and Voicemail to Email, which traditional phone companies extra charge for.

Connecting to KIDAtalk is as easy as 1-2-3
If you have a broadband Internet connection, KIDAtalk is a service you can use to make Internet phone calls at significant cost savings over the traditional phone. You can be up and running in minutes. Here's how it works:

1. KIDAtalk sends your phone call from your traditional phone or your computer using your broadband Internet connection.
2. Your calls go through the ATA (Analog Telephone Adaptor) which is supplied by KIDAtalk and is connected to your high-speed broadband Internet connection via your Internet modem.
3. KIDAtalk will receive your calls and connected to your destinations globally.
   

Ready to give it a go? Please choose a plan and sign up for our GET MORE and SAVE MORE phone service. KIDAtalk phone service offers home and office plans to meet all your needs.

How does the Soft phone work?
Please click here to download the KIDAtalk soft phone guide

How does the ATA works?
Please click here to download the KIDAtalk ATA guide

How does the IP Phone works?
Please click here to download the KIDAtalk IP Phone guide

General FAQs

• What is KIDAtalk?
• What do I need to get started with KIDAtalk service?
• What are the benefits of having KIDAtalk?
• How does the sound quality compare to a traditional phone call?
• Do I have to keep my current telephone line?

Services FAQs

• Where can I get the softphone client?
• I'm an existing Kidanet customer, do I have to register to use Kidanet VOICE service?
• When I receive a call, is it free?
• How much are the IDD rates?
• Can I use KIDAtalk when I travel abroad?
• If I have only 1 internet connection at home, can I connect 2 different KIDAtalk service to it?
• Can I use multiple phones with your service?
• Can I connect a pulse dialing telephone to my ATA?
• Where can I use KIDAtalk service when I am overseas?
• Do I need to have the computer turned on to make a call?
• I have already purchased an KIDAtalk ATA/IP Phone Box, what do I do next?
• Can I use my KIDAtalk voice service with a dial-up connection?
• Will my current setup (i.e. modem and or router) work on the KIDAtalk network?
• Can I use my computer while on the phone?
• Is Internet service included?
• Can I use Kidanet VOICE for fax?
• Is your network based locally or overseas, and what effect will this have on end-users?
• Do you own or lease the network infrastructure, and what effect will this have on end-users?
• Can KIDAtalk support emergency number dialing?
• Can I use Kidanet VOICE on mobile phone?

Price Plan FAQs

• Do I get charged for incoming calls?
• Do you have flagfalls?
• Will I be in contract?
• What are the countries that I can call with the free bundled minutes?
• Can I downgrade my plan from my existing plan?
• Do incoming calls count against the FREE monthly minutes?
• Can I carry over unused Free Minutes to the following month?
• What happens if I made a call outside the Free Minutes/Countries?
• How are the KIDATALK's VoIP Telephone Service charges calculated?

World Numbers FAQs

• What are KIDAtalk World Numbers?
• What are the benefits of KIDAtalk World Number?
• Which destinations are covered by KIDAtalk World Numbers?
• What are the charges for KIDAtalk World Numbers?
• How do I apply for KIDAtalk World Numbers?
• Is there a minimum subscription period?
• Can I choose specific KIDAtalk World Number?
• Can the KIDAtalk World Number be tied to more than 1 KIDAtalk account?
• Can the KIDAtalk World Number be transferred from one KIDAtalk account to another?
• How many KIDAtalk World Numbers can I subscribe to?
• If I were to terminate my KIDAtalk World Number subscription at any time, can I later request to subscribe to the same KIDAtalk World Number again?
• How long does it take to get KIDAtalk World Number?

Equipment FAQs

• What equipment do I need to enjoy this service?
• How do I install the KIDAtalk ATA/IP Phone?
• What is the warranty on the KIDAtalk ATA/IP Phone?
• Can I bring my own VoIP device to use with KIDAtalk?
• Will my KIDAtalk voice service work if I lose power?
• Can I use my KIDAtalk ATA/IP Phone with another service provider?
• How do I know the ATA is working?

Features FAQS

• Is there a missed call alert service?
• What features are included with the KIDAtalk ATA/IP Phone?
• How do I use the various features that KIDAtalk offers?
• Do you support 3-way calling?

Voicemail FAQS

• How do I activate voicemail on my KIDAtalk telephone?
• How do I know when I receive a new message?
• How do I retrieve messages from voicemail?
• Does voice messages constitute to my free airtime?

Soft Fones FAQ's

• What is the minimum system requirement for the installation of softphone client?
• How do I get an KIDAtalk softphone?
• How do I install the softphone?
• What do I need to be able to use the Softphone client?
• What hardware and software do I need so that I can use an KIDAtalk softphone?
• Who can I call with my Softphone?
• How much does a softphone cost?
• How do I make a call?
• What is my login ID?
• I have forgotten my password, what do I do?
• What is the Audio Tuning Wizard?
• What additional features come with my softphone?<
• How do I improve the sound quality on my softphone?
• Why does my softphone not work?
• How do I find further information on my softphone?
• What is a Switchback to PSTN?

Billing FAQs

• How do I receive my bill?
• How do I view my bills online?
• Will I be billed if I hear a system announcement service from the party I am dialling to or if the call is not connected?
• Will Kidanet VoIP service affect your broadband usage limits?
• How do you bill for KIDAtalk services?
• Can I use KIDAtalk voice services without a credit card?
• What if there is a problem with my credit card?

Dialing Plans FAQ's Sign Up FAQ's

• How do I sign up for KIDAtalk service?
• Can I sign up with KIDAtalk if I am not an existing Kidanet broadband subscriber?
• Do I need to pay any registration fees or monthly subscriptions?
• How soon can I use Kidanet VOICE once I've applied for the service?
• Where is the KIDAtalk ATA/IP Phone delivered to?
• Can I keep my existing phone number (aka Local Number Portability)?
• What is your e-mail address?

-------------------------------------------------------------------------------------------------------------------------------
General FAQs

What is KIDAtalk?
Kidanet's KIDAtalk service is an all-in-one broadband phone service that allows you to make and receive local and international calls to anyone in the world using your broadband connection. VoIP converts the voice signal from your traditional telephone into a digital signal that travels over the Internet then converts it back at the other end. In general, phone service via VoIP costs less than equivalent service from traditional phone. What do I need to get started with KIDAtalk service?
To use the KIDAtalk service you need a broadband Internet connection, a subscription and a ATA/IP phone/Softphone.

What are the benefits of having KIDAtalk?
Whether you are a consumer or business users, you get to enjoy huge savings with our newest Telephony technology.
1. Tremendous savings on IDD calls
2. Free Unlimited calls between KIDAtalk to KIDAtalk customers either locally or overseas
3. Ability to check your bills online and in realtime and therefore control your spendings
4. Pay your bills online instead of queuing at the Post Office
5. Choice of regular telephone numbers in Australia, New Zealand, USA, UK, Canada etc and be able to connect the telephone numbers to your KIDAtalk device and account
6. A variety of ways to call - Laptop, PC, IP telephone, normal telephone
7. Can be used on any internet connection whoever your ISPs
8. Free VASes in the bundled service
9. Choice of devices ranging from softphones, USB phones, ATA or IP phones
10. No connection fees, only advertised KIDAtalk IDD call rates apply.
11. Low cost alternative to your traditional telephone service, because you use your broadband Internet connection which you've subscribed to

How does the sound quality compare to a traditional phone call?
Under normal circumstances the sound quality is comparable to standard (PSTN) telephone services. VoIP call quality can be affected by the quality and speed of the customer's Internet connection. Disturbances to the telecom's ADSL service can affect the quality of the VoIP service or prevent it from operating. Please keep in mind that if you are running several programs that are using a high bandwidth, your call quality may be compromised.

Do I have to keep my current telephone line?
You do not have to keep your current phone line if you are using or going to use Kidanet's ISP network. If you are using ADSL connection for your internet such as TFLs', you must maintain the active phone line for the ADSL as VOIP runs over Internet connection. You may enquire about Kidanet's ISP products at www.kidanet.com.fj.


Services FAQs

Where can I get the softphone client?
You can download the softphone client here.

I'm an existing Kidanet customer, do I have to register to use Kidanet VOICE service?
Yes, you would need to register if you want to use KIDAtalk. Kidanet subscribers are entitled to a discount on all price plans.

When I receive a call, is it free?
All incoming local calls are free. If you are traveling overseas, and you forward your calls to an overseas number, you will be charged IDD for that country.

How much are the IDD rates?
KIDATALK's VoIP call rates are extremely competitive, making KIDATALK VoIP a low cost high quality service. Please visit our website (www.kidatalk.com.fj) for a complete list of call rates, by destination.

Can I use KIDAtalk when I travel abroad?
Yes you certainly. KIDAtalk is designed to be used in any home, office, hotel or hotspots anywhere in the world wherever there is a broadband connection. However, there are some locations, such as offices and hotels, where voice services are being blocked. In such a case, you may try to contact your office administrator or the hotel staff to remove the restriction.

If I have only 1 internet connection at home, can I connect 2 different KIDAtalk service to it?
Yes, you can connect any amount of KIDAtalk services to it. However, you will need sufficient bandwidth when all KIDAtalk services are used at the same time. It is highly recommended to have an average bandwidth of 256kbps for each KIDAtalk subscription used.

Can I use multiple phones with your service?
You can use the softphone client or your ATA, IP telephone to make calls. However, if 1 device is connected, the subsequent device that tries to connect will not work.

Can I connect a pulse dialing telephone to my ATA?
No. It has to be a tone telephone.

Where can I use KIDAtalk service when I am overseas?
You can use the service at any available internet access point with a min 128kbps connection. If you are traveling with a laptop, you can use the softphone with any WIFI hotspot connection. If you are using the Analogue Telephone Adapter (ATA) or IP telephone, you would need a physical Ethernet port (internet cable) to connect the devices.

Do I need to have the computer turned on to make a call?
No, your PC can be switched off but you will need to leave your modem and router on in order to make and receive calls.

I have already purchased an KIDAtalk ATA/IP Phone Box, what do I do next?
If you have just received your KIDAtalk ATA/IP Phone via courier you simply plug in your device and wait for the dial tone. You need not do anything else.

Can I use my KIDAtalk voice service with a dial-up connection?
No, your KIDAtalk voice service requires a high-speed, broadband Internet connection.

Will my current setup (i.e. modem and or router) work on the KIDAtalk network?
Most of the common modems and or routers will successfully work on the KIDAtalk network. Generally all relatively new products will be compatible. Our service resolves around a plug and play setup and it's as easy as that. Please call our friendly staff on 331 5511 should you need help.

Can I use my computer while on the phone?
Yes, you can use your computer while on the phone. However, since your phone and computer share the same bandwidth, if you are using high bandwidth applications on your computer such as downloading a large file, you may experience degraded voice quality.

Is Internet service included?
Internet service is not included in KIDAtalk. However KIDAtalk can be used over any internet connection.

Can I use Kidanet VOICE for fax?
We do not encourage the use of fax for this service as there are many modems, routers and internet service providers that do not support fax. Your fax sent might not reach the intended party.

Is your network based locally or overseas, and what effect will this have on end-users?
Our VoIP network is based locally using Kidanet and FINTEL's internet backbone and Southern Cross Submarine Cables, which allows for low latency and great voice quality

Do you own or lease the network infrastructure, and what effect will this have on end-users?
As an incumbent Internet Service Provider and a subsidiary of FINTEL, Kidanet completely owns this VoIP network, which allows us to offer a high quality of service to our customers.

Can KIDAtalk support emergency number dialing?
Np, KIDAtalk supports emergency dialing. These will be available at a later stage.

Can I use Kidanet VOICE on mobile phone?
Yes, this is possible on certain Nokia mobile phones that have wifi capability. We will however offer this service at a later stage.


Price Plan FAQs

Do I get charged for incoming calls?
Incoming calls are free and you do not get charged.

Do you have flagfalls?
As a service provider who offers real value to customers, we do not charge a connection fee for any calls made from our service

Will I be in contract?
Yes, you will be in contract for 12 months for any of the price plans subscribed to. For no commitment price plans, you may also subscribed to Pay As You Go plans.

What are the countries that I can call with the free bundled minutes?
The free mins can only be used to call the fixed lines of the countries listed here.

Is there a minimum contract period? What are the charges if I terminate early?
Yes, there is a minimum contractual period of 12 months. You will incur an Early Termination Charge (ETC) if you are terminating the service earlier than 12 months. The ETC incurred range from $200 to $500 depending on your price plan. You will have to give 30 days notice for the termination of this service. Can I downgrade my plan from my existing plan?
Yes, you can downgrade your plan from your existing plan. However, plan downgrade penalty applies. The downgrade penalty is set at $200.

Do incoming calls count against the FREE monthly minutes?
Incoming calls are not counted against your minutes on any rate plan.

Can I carry over unused Free Minutes to the following month?
No. Unused free minutes can not be carried forward to the next month.

What happens if I made a call outside the Free Minutes/Countries?
The International calling rate plan will apply for calls outside the free bundled countries or the nexcess of the free minutes bundle

How are the KIDATALK's VoIP Telephone Service charges calculated?
For Calls made using Free Minutes, the call time is every 30 seconds pulsing for all Price Plans. For Pay As You Go, the pulsing is 1st minute followed by 30 seconds pulsing.


World Numbers FAQs

What are KIDAtalk World Numbers?

KIDAtalk World Numbers are local telephone numbers from other foreign countries, now made available to all Kidanet KIDAtalk customers. KIDAtalk customers can subscribe to KIDAtalk World Numbers as a value-added-service to their KIDAtalk price plan. Upon subscription to KIDAtalk World Number, a KIDAtalk World Number will be tied on to your KIDAtalk price plan.

What are the benefits of KIDAtalk World Number?
If you subscribe to this service to get an Australian local telephone number for example, your business contacts, family and friends in Australia will be able to contact you anytime on your KIDAtalk World Number. And what do they pay? Australian local call rates, not IDD rates, because they are calling an Australian telephone number. And what do you pay to receive their calls? Nothing! Because all incoming calls are free with KIDAtalk!
In summary, with KIDAtalk World Numbers, you can maintain a business presence in the other countries by being easily and affordably reachable by your business partners and customers in those countries, without being physically present in those countries.
Your family and friends in other countries can reach you easily and affordably by calling your KIDAtalk World Number at their local call rates, while you receive their calls for free.

Which destinations are covered by KIDAtalk World Numbers?
With KIDAtalk World Numbers, KIDAtalk customers can get local telephone numbers from over 400 destinations worldwide, including countries in Asia, Europe, as well as North and South America. Please refer to the KIDAtalk World Number price list for the countries covered.

What are the charges for KIDAtalk World Numbers?
For each KIDAtalk World Number, there is one-time setup fee and a monthly subscription depending on zone/country that the World Number country comes under. Please refer to the KIDAtalk World Number price list for details.

How do I apply for KIDAtalk World Numbers?
For existing KIDAtalk customers, simply fill up the KIDAtalk World Number Application Form, indicating your existing KIDAtalk account details, and the country and city codes for the required KIDAtalk World Number.
If you are not a KIDAtalk customer yet, you need to first sign up a KIDAtalk Account by choosing one of the KIDAtalk price plans, then sign up your KIDAtalk World Number as a value-added-service.

Is there a minimum subscription period?
The minimum subscription period is 3 months.

Can I choose specific KIDAtalk World Number?
No, you can't. Once you indicated the country and city code, a KIDAtalk World Number will automatically be assigned to your KIDAtalk account.

Can the KIDAtalk World Number be tied to more than 1 KIDAtalk account?
No, each World Number can only be tied to 1 KIDAtalk account.

Can the KIDAtalk World Number be transferred from one KIDAtalk account to another?
No, the KIDAtalk World number is not transferable.

How many KIDAtalk World Numbers can I subscribe to?
There are no limits to the number of KIDAtalk World Numbers that a user can subscribe to.

If I were to terminate my KIDAtalk World Number subscription at any time, can I later request to subscribe to the same KIDAtalk World Number again?
Upon termination, the specific KIDAtalk World Number is released for the reuse pool and cannot be retrieved.

How long does it take to get KIDAtalk World Number?
From the time of application, the KIDAtalk World Number will be activated in 1-3 working days.


Equipment FAQs

What equipment do I need to enjoy this service?
There are 3 types of device you can use.

•  KIDAtalk Softphone
•  Analogue Telephone Adapter (ATA) connected to telephone
•  IP Telephone
•  USB memory stick phone

Depending on the price plan that you sign up with, different equipment may be subsidized or included free according to the price plan. How do I install the KIDAtalk ATA/IP Phone?
Click here to see how to set up your KIDAtalk service

What is the warranty on the KIDAtalk ATA/IP Phone?
12 months from the date of shipment.

Can I bring my own VoIP device to use with KIDAtalk?
Yes, you may. Please click here for the list of certified products. The list is exhaustive. You may wish devices outside this list subject to configuration and evaluation.

Will my KIDAtalk voice service work if I lose power?
Your KIDAtalk ATA/IP Phone will not work if there is a power outage as your KIDAtalk ATA/IP Phone requires power to maintain the service. If you have an KIDAtalk ATA, then the Switchback feature allows for your ATA/IP Phone to automatically revert back to your existing PSTN landline service.

Can I use my KIDAtalk ATA/IP Phone with another service provider?
The KIDAtalk ATA/IP Phone has been firmware hardcoded exclusively to Kidanet and will not function with any other service providers.

How do I know the ATA is working?
You will be able to see the lights on the ATA lighting up. To check if you are connected to the internet, check the middle light. It should display a constant yellow.


Features FAQs

Is there a missed call alert service?
When you have a missed call, the called party will be directed to your VoiceMail service where they can leave a message. Alternatively, you will be able to see that you have a missed call if you are online using the Softphone. You will not be able to see your missed call alerts if you are using the ATA.

What features are included with the KIDAtalk ATA/IP Phone?
Click on Great Features to see the range of features that are available with the KIDAtalk ATA/IP Phone

How do I use the various features that KIDAtalk offers?
Click Great Features to see what KIDAtalk features are available and how to activate them.

Do you support 3-way calling?
Yes, click Great Features to see what features are available with your KIDAtalk service and how to activate them.


Voicemail FAQ's

How do I activate voicemail on my KIDAtalk telephone?
Your Voicemail is automatically activated and included Free of Charge to you.

How do I know when I receive a new message?
When you receive a new voice message, a Notification will be sent to your e-mail address. If you are using our devices, you will also see a Message In Waiting Indicator light indicating that you have a new voicemail.

How do I retrieve messages from voicemail?
Retrieving voicemail has never been easier! Simply dial your *98 or click on the Voicemail tab on your device.

Does voice messages constitute to my free airtime?
Retrieving of VoiceMail does not knock off your free airtime.


Soft Phones FAQs

What is the minimum system requirement for the installation of softphone client?
Minimum system requirement: Pentium III or higher, recommended RAM of at least 128MB.

How do I get an KIDAtalk softphone?
KIDAtalk softphones are available from the Kidanet and Kidatalk website. It is available for FREE download here.

How do I install the softphone?
After downloading the client from the website, select the .exe file. It will guide you through the installation process. Meanwhile, turn off all music applications. There is also an user guide which can be found here.
 
What do I need to be able to use the Softphone client?
You would need your login ID and a password. These will be sent to you by email within 2-5 working days after you have applied for your service.

What hardware and software do I need so that I can use an KIDAtalk softphone?
Your softphone will require both speaker and microphone devices to make calls. Such devices may include external speakers and microphone, dual-jack multimedia headset, built in microphone and speakers, USB multimedia headset, or a USB phone. You will also need a soundcard for your PC or laptop. The best way to test if you have any restrictions that may affect your softphone is to download a free Kidatalk softphone. For further information please refer to the Advanced Softphone User Guide.

Who can I call with my Softphone?
Once download and you have your subscription loaded, you can call anyone in the world.

How much does a softphone cost?
It is FREE to download.

How do I make a call?
Please see the user guide here.

What is my login ID?
Your login ID will always be the same as your SIP phone number. The password is your VoIP account.

I have forgotten my password, what do I do?
Please call one of our friendly customer service operators on 1300-305-000.

What is the Audio Tuning Wizard?
The Audio Tuning Wizard is a device that prompts the user to adjust their audio levels to the correct settings. The Audio Tuning Wizard will appear when you first open your softphone. Simply follow the prompts to adjust your settings to the correct level. If you require the Audio Tuning Wizard at a later stage, simply right click on your softphone and select the correct application.

What additional features come with my softphone?
They are Call Conferencing, Do Not Disturb, Mute, Auto Answer, Block Caller ID, Reject Anonymous call and voicemail functionality. For further information on how to use softphone features please refer to the Softphone User Guide.

How do I exit from the phone?
To exit from the telephone , right click on the Kidatalk icon on the windows tray and select "Shutdown".

How do I improve the sound quality on my softphone?
To improve sound quality, try one or more of the following:

•  Run the Audio Tuning Wizard
• Adjust the microphone and speaker sliders
• Try a different headset
• Try adjusting the microphone level in your Windows Audio Controls
• Check your network/ISP performance

Remove any possible threats on your computer such as spyware or viruses. These can use up unnecessary system resources and allow unauthorised users to access your computer. KIDAtalk recommends that you scan and update both your spyware definitions and virus definitions every week.

Why does my softphone not work?
Various hardware, software and network settings may affect your softphone. Hardware that is essential includes soundcard and audio equipment. Software, in particular security programs may restrict the softphone from working on your PC or Laptop. Network restriction imposed by your network administrator may also cause the softphone not to work. The best way to test if you have any restrictions that may affect your softphone is to download a free Kidatalk softphone.

How do I find further information on my softphone?
For further information on Softphones please refer to the Softphone User Guide.

What is a Switchback to PSTN?
Switchback is a feature that allows the Linksys ATA box to fallback to your PSTN landline when needed (but only if it is plugged into your PSTN wall socket). This function will happen if any of the following occur:
   Power outage
   Your ISP (Internet Service Provider) goes down
   Your VSP (VoIP Service Provider) goes down
To use this service you will need to have a PSTN phone service. When the Switchback feature is activated, you will be charged your traditional call rates by your incumbent PSTN phone service provider.


Billing FAQs

How do I receive my bill?
You will receive your bills via the electronic mail address that you have registered with us.

How do I view my bills online?
You may log on to our website, www.kidatalk.com.fj and click "Check Your Bills". You will need your account number and password that we have sent you during your subscription to log in.

I can't remember my username/password. What do I do?
Please contact KIDAtalk customer service on 331 5511 or click "forgotten password" on our website. Your new password will be sent to the last email

Will I be billed if I hear a system announcement service from the party I am dialling to or if the call is not connected?
No, you will only be billed if the call is connected.

Will Kidanet VoIP service affect your broadband usage limits?
When using VoIP over your broadband connection, the VoIP router is sending your voice call as data over the Internet. KIDATALK will count this towards your monthly usage quota. As a rough rule of thumb, using VoIP consumes 0.6 Megabyte of your usage quota for every 10 minutes of conversation. If you are using unlimited call plans, there is no issue with usage.

How do you bill for KIDAtalk services?
e send an e-mail invoice on your anniversary date each month. If you have signed up with your credit card, your bill is automatically charged to the credit card you have provided when you signed up with KIDAtalk. If you need a paper copy you can print out the e-mail invoice.

Can I use KIDAtalk voice services without a credit card?
You may pay cash at our HQ in Suva or pay at the bank. If you use automatic credit card payments each month, we will offer a 5% discount off your bills.

What if there is a problem with my credit card?
If your automatic monthly credit card payment cannot be processed for any reason, we will notify you immediately by e-mail.


Dialing Plan FAQs

To call a mobile phone within Fiji:
Dial the 7-digit mobile phone number directly.
For example: to call mobile number 992 1911 in Fiji, dial 992 1911.
To call a fixed line phone within Fiji:
Dial the 7-digit mobile phone number directly.
For example: to call fixedline number 331 0800 in Fiji, dial 331 0800
To call an international destination:
Dial 00, followed by the country code, the area code and then the local phone number.
For example: to call telephone number 9999 9999 in London, dial 00 44207 999 9999.
Can I use KIDAtalk VoIP Telephone Service with a dial-up connection?
No, you can not use KIDATALK's VoIP Telephone Service with a dial-up connection. Our VoIP connection is designed to be used with a broadband connection.


Sign Up FAQs

How do I sign up for KIDAtalk service?
You can visit our online website signup at www.kidatalk.com.fj/signup.htm, visit us at our headquarters at 158, Victoria Parade, Suva or call our friendly sales team at 331 5511 between 8.30am-4pm Weekdays .

Can I sign up with KIDAtalk if I am not an existing Kidanet broadband subscriber?
Yes, you can sign up KIDAtalk service even if you are not a Kidanet customer.

Do I need to pay any registration fees or monthly subscriptions?
Registration fee is waived. You will need to pay a delivery and installation charge of $30 per order and a recurring monthly subscription fee.

How soon can I use Kidanet VOICE once I've applied for the service?
Once you have signed up for the service, it will be about 2-3 working days before you are able to use it.

Where is the KIDAtalk ATA/IP Phone delivered to?
We will courier your KIDAtalk ATA/IP Phone free of charge to your nominated delivery address. This usually takes 2-4 working days.

Can I keep my existing phone number (aka Local Number Portability)?
KIDAtalk does not yet offer Local Number Portability because the telephony structure for Number Portability is non-existent. The Ministry will be assigning VOIP numbers to voice operators like Kidanet in the near future and we will be assignin

What is your e-mail address?
For sales, please contact us at sales@kidatalk.com.fj. For technical helpdesk, please contact us at support@kidatalk.com.fj